911 Emergency Dispatcher — Calm, Critical-Response Hero

County Emergency Communications; Refton (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Professional training

Job summary

County Emergency Communications in Refton, PA seeks an 911 Emergency Dispatcher to connect callers with public safety resources. Responsibilities include handling emergency and nonemergency calls, verifying locations, and coordinating responders while managing multiple communications systems.

The position requires calm, precise communication, attention to detail, and the ability to work in a fast-paced environment.

Qualifications

• High school diploma or GED required or equivalent.
• Some agencies may require prior ED/911 experience or certifications.
• Strong typing, listening, and clear communication essential.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using standard questions and procedures.
• Enter incident data into CAD systems.
• Dispatch appropriate responders as needed.
• Monitor radio traffic and update field personnel.
• Provide approved caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Typing speed

Active listening

Clear speech

Computer proficiency

Organizational skills

Education

High school diploma or GED

Tools

CAD systems

Radio equipment

Job description

County Emergency Communications in Refton, PA seeks an 911 Emergency Dispatcher to connect callers with public safety resources. Responsibilities include handling emergency and nonemergency calls, verifying locations, and coordinating responders while managing multiple communications systems.

The position requires calm, precise communication, attention to detail, and the ability to work in a fast-paced environment.