Emergency Medical Dispatcher — Critical Call Center Operator

County Emergency Communications; Hyden (KY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Hyden, KY is seeking Emergency Medical Dispatchers to support urgent medical calls. You will collect location, caller information, and incident details, and determine priority using approved protocols.

This role may require overnight shifts, overtime, and ongoing training. A high school diploma and CPR certification are commonly required, with EMS dispatcher certifications preferred or required by some agencies.

Qualifications

• High school diploma or equivalent required; dispatcher training provided.
• CPR certification may be required; EMS dispatcher certification preferred.

Responsibilities

• Receive calls involving illness, injury, and medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority using the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Active listening

Communication

Multitasking

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

County Emergency Communications in Hyden, KY is seeking Emergency Medical Dispatchers to support urgent medical calls. You will collect location, caller information, and incident details, and determine priority using approved protocols.

This role may require overnight shifts, overtime, and ongoing training. A high school diploma and CPR certification are commonly required, with EMS dispatcher certifications preferred or required by some agencies.