911 Emergency Dispatcher: Calm, Critical-Response Expert

Emergency Telecommunicator Services; Bellflower (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services in Bellflower, MO, seeks an 911 Emergency Dispatcher to connect callers with public safety resources and coordinate responders. The role requires listening carefully, confirming locations, documenting changes, and relaying accurate information across multiple systems.

Responsibilities include accepting emergency and nonemergency calls, verifying details, and using approved procedures to determine priority.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Organize information

Education

High school diploma

Job description

Emergency Telecommunicator Services in Bellflower, MO, seeks an 911 Emergency Dispatcher to connect callers with public safety resources and coordinate responders. The role requires listening carefully, confirming locations, documenting changes, and relaying accurate information across multiple systems.

Responsibilities include accepting emergency and nonemergency calls, verifying details, and using approved procedures to determine priority.