911 Emergency Dispatcher: Calm, Precise Critical-Calls Pro

Emergency Telecommunicator Services; Bellona (NY); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Job summary

Emergency Telecommunicator Services in Bellona, NY seeks 911 Emergency Dispatchers to connect callers with police, fire, and medical resources. You will handle emergency and nonemergency calls, verify locations, and coordinate responders according to agency procedures.

The role requires calm communication, quick decision-making, and the ability to manage multiple systems. Training, testing, and background checks are part of the process; shifts may include nights, weekends, and overtime.

Qualifications

• High school diploma or equivalency commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Official announcement determines required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Job description

Emergency Telecommunicator Services in Bellona, NY seeks 911 Emergency Dispatchers to connect callers with police, fire, and medical resources. You will handle emergency and nonemergency calls, verify locations, and coordinate responders according to agency procedures.

The role requires calm communication, quick decision-making, and the ability to manage multiple systems. Training, testing, and background checks are part of the process; shifts may include nights, weekends, and overtime.