911 Emergency Dispatcher: Calm, Critical Response

911 Emergency Communications; Scales Mound (IL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Job summary

911 Emergency Communications in Scales Mound, IL, invites qualified applicants for dispatcher roles. You will connect callers with responders, gather critical information, and coordinate police, fire, or EMS resources per agency procedures.

The position requires calm communication, attention to detail, and the ability to manage multiple systems. Work may include overnight shifts, weekends, holidays, and overtime based on staffing needs.

Qualifications

• High school diploma or GED required or equivalent.
• Some agencies recruit entry-level; others require experience or certifications.
• Accurate typing, listening, and organized information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callbacks, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing speed

Clear speech

Multitasking

Calm under pressure

Education

High school diploma or GED

Job description

911 Emergency Communications in Scales Mound, IL, invites qualified applicants for dispatcher roles. You will connect callers with responders, gather critical information, and coordinate police, fire, or EMS resources per agency procedures.

The position requires calm communication, attention to detail, and the ability to manage multiple systems. Work may include overnight shifts, weekends, holidays, and overtime based on staffing needs.