911 Emergency Dispatcher: Calm Call Triage & Rapid Response

Emergency Telecommunicator Services; Mendota (IL); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement benefits

Paid leave

Professional training

Résumé du poste

Emergency Telecommunicator Services in Mendota, IL seeks qualified 911 Emergency Dispatchers to connect callers with responders and manage urgent information. You will gather details, verify locations, and coordinate police, fire, or EMS resources per agency procedures.

Role requires calm communication, strong listening, and the ability to work under pressure across several systems; overtime and variable shifts may apply, with formal testing and certifications as required by the hiring agency.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants; others require experience or current certifications.

Responsabilités

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Connaissances

Accurate typing

Active listening

Clear speech

Computer proficiency

Information organization

Formation

High school diploma

Description du poste

Emergency Telecommunicator Services in Mendota, IL seeks qualified 911 Emergency Dispatchers to connect callers with responders and manage urgent information. You will gather details, verify locations, and coordinate police, fire, or EMS resources per agency procedures.

Role requires calm communication, strong listening, and the ability to work under pressure across several systems; overtime and variable shifts may apply, with formal testing and certifications as required by the hiring agency.