911 Emergency Dispatcher — Calm, Critical Response

Emergency Telecommunicator Services; Buckholts (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance

Job summary

Emergency Telecommunicator Services seeks trained 911 dispatchers in Buckholts, Texas. You will receive emergency and nonemergency calls, verify locations, and coordinate police, fire, or medical responders according to agency procedures.

The role requires calm communication, precise information gathering, and the ability to multitask across several systems. Training and certification are required, with shifts around the clock depending on the agency schedule.

Qualifications

• High school diploma or recognized equivalency required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer literacy

Organizational skills

Education

High school diploma

Tools

CAD systems

Job description

Emergency Telecommunicator Services seeks trained 911 dispatchers in Buckholts, Texas. You will receive emergency and nonemergency calls, verify locations, and coordinate police, fire, or medical responders according to agency procedures.

The role requires calm communication, precise information gathering, and the ability to multitask across several systems. Training and certification are required, with shifts around the clock depending on the agency schedule.