911 Emergency Dispatcher — Calm, Critical-Response Specialist

911 Emergency Communications; Cuero (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

911 Emergency Communications in Cuero, TX is seeking skilled emergency dispatchers to connect callers with police, fire, or medical responders. You will receive emergency and nonemergency calls, verify locations, collect essential details, and coordinate responses according to agency procedures.

The role requires calm, focused communication, accurate data entry into CAD systems, and the ability to handle multiple lines and rapidly changing incidents.

Qualifications

• High school diploma or equivalent required or accepted.
• Some agencies recruit entry-level applicants.
• Certifications may be required depending on agency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Active listening

Typing speed

Clear speech

Multitasking

Computer literacy

Education

High school diploma

Tools

CAD systems

Job description

911 Emergency Communications in Cuero, TX is seeking skilled emergency dispatchers to connect callers with police, fire, or medical responders. You will receive emergency and nonemergency calls, verify locations, collect essential details, and coordinate responses according to agency procedures.

The role requires calm, focused communication, accurate data entry into CAD systems, and the ability to handle multiple lines and rapidly changing incidents.