911 Emergency Dispatcher — Calm, Critical Responders

Emergency Telecommunicator Services; El Paso (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Emergency Telecommunicator Services in El Paso is seeking 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. You may receive emergency and nonemergency calls, verify incident locations, and coordinate resources according to agency procedures.

Emergency communications centers operate around the clock; duties may include overnight shifts, weekends, holidays, and overtime depending on assignment. A high school diploma is commonly required.

Qualifications

• High school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants or require certifications.
• Accurate typing, active listening, clear speech, and ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update personnel as needed.
• Provide caller instructions within training limits.
• Maintain records and protect confidentiality.

Skills

Active listening

Typing

Clear speech

Computer proficiency

Organizational skills

Education

High school diploma

Job description

Emergency Telecommunicator Services in El Paso is seeking 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. You may receive emergency and nonemergency calls, verify incident locations, and coordinate resources according to agency procedures.

Emergency communications centers operate around the clock; duties may include overnight shifts, weekends, holidays, and overtime depending on assignment. A high school diploma is commonly required.