911 Emergency Dispatcher - Calm, Critical Incident Coordinator

911 Emergency Communications; Cache Junction (UT); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Overtime compensation

Job summary

911 Emergency Communications is seeking qualified dispatchers for opportunities in Junction, UT. As a dispatcher, you will answer emergency and nonemergency calls, confirm locations, gather information, and coordinate responders according to agency procedures.

This role demands calm communication, attention to detail, and the ability to manage multiple systems. Requirements typically include a high school diploma; some roles need prior dispatch experience or certifications.

Qualifications

• High school diploma or equivalent.
• Accurate typing and data entry.
• Excellent listening and verbal communication.
• Calm, focused under pressure.
• Coordinate responders and information efficiently.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as conditions change.
• Provide caller instructions within training and certification limits.
• Maintain records and protect confidential information.

Skills

Accurate typing

Active listening

Clear verbal communication

Multitasking

Calm under pressure

Education

High School Diploma

Job description

911 Emergency Communications is seeking qualified dispatchers for opportunities in Junction, UT. As a dispatcher, you will answer emergency and nonemergency calls, confirm locations, gather information, and coordinate responders according to agency procedures.

This role demands calm communication, attention to detail, and the ability to manage multiple systems. Requirements typically include a high school diploma; some roles need prior dispatch experience or certifications.