911 Dispatcher: Calm, Critical Emergency Coordination

911 Emergency Communications; Kaysville (UT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications in Kaysville, UT seeks an Emergency Dispatcher to connect callers with responders. You will answer calls, gather information, confirm locations, and relay critical details, often under pressure, across multiple radio and computer systems.

The role requires calm communication, strong typing, active listening, and accurate documentation. Eligibility typically includes a HS diploma; training and certifications vary by agency.

Qualifications

• High school diploma or GED commonly required; testing and training vary by agency.
• Strong typing, listening, and communication skills are essential.
• Ability to organize information and stay calm under pressure.

Responsibilities

• Answer emergency and non-emergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess priority using approved questions and procedures.
• Enter incident data into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma or GED

Job description

911 Emergency Communications in Kaysville, UT seeks an Emergency Dispatcher to connect callers with responders. You will answer calls, gather information, confirm locations, and relay critical details, often under pressure, across multiple radio and computer systems.

The role requires calm communication, strong typing, active listening, and accurate documentation. Eligibility typically includes a HS diploma; training and certifications vary by agency.