911 Emergency Dispatcher: Calm Crisis Communications

911 Emergency Communications; Olmstedville (NY); Presencial; USD 42 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage

Retirement benefits

Paid leave

Professional training

Resumo da oferta

911 Emergency Communications is seeking an emergency dispatcher in Olmstedville, NY. You will handle calls, verify locations, and coordinate responders using dispatch systems to ensure rapid, accurate information flow.

The position requires calm communication, attention to detail, and the ability to work with changing incident information across multiple channels. Entry-level applicants may be considered depending on agency needs.

Qualificações

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants.
• Certifications and testing scores determined by the announcing agency.

Responsabilidades

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as incidents change.
• Provide caller instructions within training and certification limits.
• Maintain records and protect confidential information.

Conhecimentos

Accurate typing

Active listening

Clear speech

Computer proficiency

Information organization

Formação académica

High school diploma

Ferramentas

Computer-aided dispatch systems

Descrição da oferta de emprego

911 Emergency Communications is seeking an emergency dispatcher in Olmstedville, NY. You will handle calls, verify locations, and coordinate responders using dispatch systems to ensure rapid, accurate information flow.

The position requires calm communication, attention to detail, and the ability to work with changing incident information across multiple channels. Entry-level applicants may be considered depending on agency needs.