911 Emergency Dispatcher: Calm, Critical-Call Coordinator

Emergency Telecommunicator Services; Mount Olive (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services in Mount Olive, IL seeks qualified 911 Emergency Dispatcher candidates to handle emergency and nonemergency calls from the public. You will verify locations, relay information, and coordinate with police, fire, and emergency medical services according to agency procedures.

Requirements include a high school diploma or equivalent, strong typing, listening, and communication skills, and the ability to work under pressure in a fast, 24/7 environment.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Mount Olive, IL seeks qualified 911 Emergency Dispatcher candidates to handle emergency and nonemergency calls from the public. You will verify locations, relay information, and coordinate with police, fire, and emergency medical services according to agency procedures.

Requirements include a high school diploma or equivalent, strong typing, listening, and communication skills, and the ability to work under pressure in a fast, 24/7 environment.