911 Emergency Dispatcher — Calm, Fast-Paced Critical Calls

Emergency Telecommunicator Services; Deer Grove (IL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services seeks a 911 Emergency Dispatcher in Deer Grove, IL to connect callers with responders. You will receive emergency and nonemergency calls, verify locations, and coordinate police, fire, and medical resources following agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems. Typical shifts may include overnight, weekends, and overtime depending on the assignment.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants; others require prior emergency communications experience or certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Job description

Emergency Telecommunicator Services seeks a 911 Emergency Dispatcher in Deer Grove, IL to connect callers with responders. You will receive emergency and nonemergency calls, verify locations, and coordinate police, fire, and medical resources following agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems. Typical shifts may include overnight, weekends, and overtime depending on the assignment.