911 Emergency Dispatcher: Calm, Rapid Response

Emergency Telecommunicator Services; Ashford (WA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Emergency Telecommunicator Services seeks a 911 Emergency Dispatcher in Ashford, WA. The role involves handling emergency and nonemergency calls, confirming locations, and coordinating police, fire, and medical resources according to agency procedures.

Candidates should be detail-oriented, able to stay calm under pressure, and proficient with computer-aided dispatch systems. Training and certification requirements vary by agency and may include background screening and security clearances.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants or require prior emergency communications experience or certifications.
• Typing, listening, clear speech, basic computer skills, and keeping information organized under pressure are useful.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Verify addresses, callback numbers, incident details, and safety concerns.
• Assess call priority per agency procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when needed and monitor radio traffic.
• Provide caller instructions within training limits.
• Maintain confidential records and ensure data accuracy.

Skills

Typing speed

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or GED

Tools

CAD/PSAP software

Job description

Emergency Telecommunicator Services seeks a 911 Emergency Dispatcher in Ashford, WA. The role involves handling emergency and nonemergency calls, confirming locations, and coordinating police, fire, and medical resources according to agency procedures.

Candidates should be detail-oriented, able to stay calm under pressure, and proficient with computer-aided dispatch systems. Training and certification requirements vary by agency and may include background screening and security clearances.