911 Emergency Dispatcher — Calm, Critical Public Safety

Emergency Telecommunicator Services; Naples (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services seeks an 911 Emergency Dispatcher to connect callers with public safety resources in Naples, NC. The role requires calm, collected communication and precise information gathering to guide police, fire, and EMS responses.

You will verify incident details, relay critical information, and operate multiple communication systems while maintaining accurate records. Training and certifications may apply, with potential shift work and overtime as needed.

Qualifications

• High school diploma or equivalent is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Pressure management

Education

High school diploma

Tools

CAD/CAD systems

Job description

Emergency Telecommunicator Services seeks an 911 Emergency Dispatcher to connect callers with public safety resources in Naples, NC. The role requires calm, collected communication and precise information gathering to guide police, fire, and EMS responses.

You will verify incident details, relay critical information, and operate multiple communication systems while maintaining accurate records. Training and certifications may apply, with potential shift work and overtime as needed.