911 Emergency Dispatcher - Calm, Critical Calls & Training

911 Emergency Communications; Pagosa Springs (CO); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Shift differentials, overtime

Job summary

911 Emergency Communications in Pagosa Springs seeks an experienced dispatcher to connect callers with police, fire, or EMS, gather essential information, and coordinate responders.

You will work in a fast-paced environment, maintain calm, document details, and operate multiple dispatch systems while adhering to agency procedures.

Requirements include a high school diploma or GED; entry-level consideration; strong typing, listening, and clear speech; area knowledge preferred.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or GED

Job description

911 Emergency Communications in Pagosa Springs seeks an experienced dispatcher to connect callers with police, fire, or EMS, gather essential information, and coordinate responders.

You will work in a fast-paced environment, maintain calm, document details, and operate multiple dispatch systems while adhering to agency procedures.

Requirements include a high school diploma or GED; entry-level consideration; strong typing, listening, and clear speech; area knowledge preferred.