911 Emergency Dispatcher — Calm, Critical-Calls Coordinator

Emergency Telecommunicator Services; Petaluma (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance

Job summary

Emergency Telecommunicator Services in Petaluma seeks an 911 dispatcher to connect callers with police, fire, or medical responders. You will gather essential information, confirm incident locations, and coordinate resources according to agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems in a dynamic environment. The appointment involves shift work, potential overtime, and working in a public safety setting.

Qualifications

• High school diploma or equivalent is commonly required.
• Useful skills include accurate typing, active listening, clear speech, and basic computer proficiency.
• Official announcements determine required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using standard questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Education

High School Diploma or equivalent

Job description

Emergency Telecommunicator Services in Petaluma seeks an 911 dispatcher to connect callers with police, fire, or medical responders. You will gather essential information, confirm incident locations, and coordinate resources according to agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems in a dynamic environment. The appointment involves shift work, potential overtime, and working in a public safety setting.