911 Emergency Dispatcher — Calm, Critical Call Triage

Emergency Telecommunicator Services; Lorena (TX); Presencial; USD 40.000 - 70.000; Jornada completa

Descripción de la vacante

Emergency Telecommunicator Services in Lorena, TX seeks experienced 911 dispatchers to connect callers with responders and coordinate public safety resources. The role involves handling emergency and nonemergency calls, verifying locations, and relaying accurate information per agency procedures.

Priorities include calm communication, precise typing, and the ability to manage multiple systems under pressure.

Formación

• High school diploma or equivalent required.
• Typing, listening, and clear communication are essential.
• Ability to organize information under pressure and work across multiple systems.

Responsabilidades

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Conocimientos

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Educación

High school diploma

Descripción del empleo

Emergency Telecommunicator Services in Lorena, TX seeks experienced 911 dispatchers to connect callers with responders and coordinate public safety resources. The role involves handling emergency and nonemergency calls, verifying locations, and relaying accurate information per agency procedures.

Priorities include calm communication, precise typing, and the ability to manage multiple systems under pressure.