911 Emergency Dispatcher – Calm Crisis Coordinator

Emergency Telecommunicator Services; Etowah (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Retirement benefits

Professional training

Job summary

Emergency Telecommunicator Services in Etowah, NC seeks 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. You will collect vital details, verify locations, and coordinate response per agency procedure.

Ideal candidates have strong listening and communication skills and can manage multiple systems under pressure. Training, certifications, and shift duties may include overnight or weekend schedules.

Qualifications

• High school diploma or equivalent often required.
• Some agencies recruit entry-level applicants.
• Some agencies require prior emergency communications experience.
• Current certifications may be required depending on agency.

Responsibilities

• Answer emergency and nonemergency calls within the service area
• Confirm addresses, callback numbers, incident details, and safety concerns
• Assess call priority using approved questions and procedures
• Enter incident information into computer-aided dispatch (CAD) systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within training and certification limits
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma

Equivalent credential

Tools

CAD systems

Job description

Emergency Telecommunicator Services in Etowah, NC seeks 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. You will collect vital details, verify locations, and coordinate response per agency procedure.

Ideal candidates have strong listening and communication skills and can manage multiple systems under pressure. Training, certifications, and shift duties may include overnight or weekend schedules.