911 Emergency Dispatcher — Calm, Critical Call Coordination

911 Emergency Communications; South Hamilton (MA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

911 Emergency Communications in Hamilton, MA, is seeking an Emergency Dispatcher to handle urgent and nonemergency calls, confirm incident details, and coordinate responders. You will work with radio and computer-aided dispatch systems, ensuring accuracy and safety in fast-paced environments.

The role emphasizes calm communication, active listening, and precise information relay. Entry-level appointments exist with possible certifications and varying shifts, including overtime as required.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants or require experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within training and certification limits
• Maintain accurate records and protect confidential information

Skills

Active listening

Accurate typing

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or equivalent

Tools

Computer-aided dispatch systems

Job description

911 Emergency Communications in Hamilton, MA, is seeking an Emergency Dispatcher to handle urgent and nonemergency calls, confirm incident details, and coordinate responders. You will work with radio and computer-aided dispatch systems, ensuring accuracy and safety in fast-paced environments.

The role emphasizes calm communication, active listening, and precise information relay. Entry-level appointments exist with possible certifications and varying shifts, including overtime as required.