911 Emergency Dispatcher: Calm, Critical Call Center Hero

County Emergency Communications; Wallaceton (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

County Emergency Communications seeks an 911 Emergency Dispatcher in Wallaceton, PA. You will handle emergency and nonemergency calls, verify locations, and coordinate responders per agency procedures.

Expect shift obligations, potential overtime, and rotating schedules. The role requires calm communication, accurate information gathering, and the ability to operate multiple systems while maintaining records and confidentiality.

Qualifications

• High school diploma or equivalent required.
• Some agencies recruit entry-level; others require experience or current certifications.
• Typing speed and accuracy with good listening skills are beneficial.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses and incident details and relay urgent information.
• Assess call priority using standard questions and procedures.
• Enter incident data into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as conditions change.
• Provide approved caller instructions within training and certification.
• Maintain accurate records and protect confidentiality.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organizing information under pressure

Education

High School Diploma or equivalent

Job description

County Emergency Communications seeks an 911 Emergency Dispatcher in Wallaceton, PA. You will handle emergency and nonemergency calls, verify locations, and coordinate responders per agency procedures.

Expect shift obligations, potential overtime, and rotating schedules. The role requires calm communication, accurate information gathering, and the ability to operate multiple systems while maintaining records and confidentiality.