911 Emergency Dispatcher — Calm Crisis Communicator

911 Emergency Communications; Indiana; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assisted services

Professional training

Shift differentials

Overtime compensation

Job summary

911 Emergency Dispatcher opportunities in Gwynneville, IN are available. This role involves handling emergency and nonemergency calls, confirming locations and details, and coordinating with police, fire, and EMS per agency procedures.

Dispatchers must stay calm under pressure, manage multiple systems, and maintain accurate records. Training and certifications vary by agency, with shifts including nights, weekends, and holidays.

Qualifications

• High school diploma or GED required or preferred.
• Typing speed and accuracy important for call handling.
• Ability to listen carefully and extract key details under pressure.
• Familiarity with basic computer tasks and agency procedures.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm incident locations, callback numbers, and details.
• Assess call priority using approved questions and procedures.
• Enter data into dispatch systems and track incidents.
• Dispatch responders when needed and coordinate with teams.
• Monitor radio traffic and update responders as information changes.
• Provide caller instructions within training limits.
• Maintain accurate records and protect confidentiality.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organizational ability

Education

High school diploma or GED

Tools

Computer-aided dispatch (CAD) systems

Job description

911 Emergency Dispatcher opportunities in Gwynneville, IN are available. This role involves handling emergency and nonemergency calls, confirming locations and details, and coordinating with police, fire, and EMS per agency procedures.

Dispatchers must stay calm under pressure, manage multiple systems, and maintain accurate records. Training and certifications vary by agency, with shifts including nights, weekends, and holidays.