911 Emergency Communications Specialist

Public Safety Dispatch Network; Hilbert (WI); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Hilbert, WI. The role involves handling emergency and nonemergency calls, confirming locations, and documenting information for dispatch coordination.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training and certifications are required, with varying appointment types and schedules.

Qualifications

• High school diploma or equivalent is typically required.
• Strong listening comprehension is essential for accurate information gathering.
• Clear verbal communication and ability to follow structured procedures are needed.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.

Skills

Listening skills

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Hilbert, WI. The role involves handling emergency and nonemergency calls, confirming locations, and documenting information for dispatch coordination.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training and certifications are required, with varying appointment types and schedules.