911 Emergency Communications Operator – Derby

Public Safety Dispatch Network; Derby (NY); On-site; USD 42,000 - 54,000; Part time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Derby, NY is recruiting for 911 Call Takers. You will handle emergency and non-emergency calls, verify locations and callback info, and collect details for dispatch teams.

Training includes strict procedures and certifications to protect caller privacy. Responsibilities include entering data into dispatch systems, providing pre-arrival instructions where appropriate, and coordinating with multiple agencies during incidents.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Customer service or call-center experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Derby, NY is recruiting for 911 Call Takers. You will handle emergency and non-emergency calls, verify locations and callback info, and collect details for dispatch teams.

Training includes strict procedures and certifications to protect caller privacy. Responsibilities include entering data into dispatch systems, providing pre-arrival instructions where appropriate, and coordinating with multiple agencies during incidents.