911 Dispatcher: Calm, Precise Emergency Communications

911 Emergency Communications; California; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Shift differentials

Overtime compensation

Job summary

911 Emergency Communications in Fair Oaks, CA, is seeking qualified dispatchers to connect callers with police, fire, or EMS resources. Responsibilities include handling emergency and nonemergency calls, validating locations, and relaying information across multiple systems.

The role requires calm communication, accuracy, and the ability to manage shifting priorities. Typical qualifications include a high school diploma or equivalent, strong typing, active listening, clear speech, and basic

Qualifications

• High school diploma or recognized equivalency credential commonly required.
• Some agencies recruit entry-level applicants, others require previous emergency communications experience or current certifications.
• Official announcements determine required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or equivalent

Tools

CAD systems

Job description

911 Emergency Communications in Fair Oaks, CA, is seeking qualified dispatchers to connect callers with police, fire, or EMS resources. Responsibilities include handling emergency and nonemergency calls, validating locations, and relaying information across multiple systems.

The role requires calm communication, accuracy, and the ability to manage shifting priorities. Typical qualifications include a high school diploma or equivalent, strong typing, active listening, clear speech, and basic