911 Emergency Communications Operator

Fannin County; Georgia; On-site; USD 30,000 - 45,000; Full time

Job summary

A local government agency in Georgia is seeking a 911 Operator to manage emergency and non-emergency calls using a Computer-Aided Dispatch system. The role requires excellent communication and multitasking skills, the ability to work under pressure, and a commitment to public service. Candidates must hold a high school diploma and be at least 18 years of age. The position is contingent upon passing several background checks and obtaining a State of Georgia Telecommunications License.

Qualifications

• Must be at least 18 years old.
• U.S. citizen (native born, repatriated, or naturalized).
• Ability to obtain and maintain a State of Georgia Telecommunications License.

Responsibilities

• Receive and screen incoming 911 and non-emergency calls.
• Dispatch appropriate emergency personnel.
• Provide pre-arrival instructions to callers.
• Monitor countywide radio systems.
• Access and monitor data using GCIC/NCIC databases.

Skills

Excellent communication skills

Ability to multitask

Strong attention to detail

Calm decision-making under pressure

Commitment to public service

Education

High school diploma or GED

Job description

As a 911 Operator, you will use a Computer‑Aided Dispatch (CAD) system to answer emergency and non‑emergency calls, determine the nature and location of incidents, and dispatch appropriate police, fire, medical, or other emergency units. You will play a crucial role in ensuring the safety of both the public and first responders.

Key Responsibilities

• Receive and screen incoming 911 and non‑emergency calls from the public and partner agencies.
• Prioritize calls based on urgency and established procedures.
• Dispatch the appropriate police, fire, EMS, or other emergency personnel.
• Ask critical questions and provide pre‑arrival instructions to callers.
• Communicate with officers and emergency responders regarding hazards, threats, and situational updates.
• Monitor and operate countywide radio systems for fire, EMS, law enforcement, and municipal agencies.
• Access, retrieve, and monitor data using GCIC/NCIC databases in compliance with all regulations.

Minimum Qualifications

• High school diploma or GED.
• At least 18 years of age.
• U.S. citizen (native‑born, repatriated, or naturalized).
• Ability to obtain and maintain a State of Georgia Telecommunications License.
• Willingness to obtain additional certifications as required.
• 911 Emergency Communications Operator.
• Employment is contingent on passing a mandatory Medical Physical/Drug Screen/Credit Check/Polygraph Test/Background Investigation/Psychological Examination and MVR.

Resumes may be attached, but a resume without a completed application will not be considered.

Ideal Candidate Traits

• Excellent communication skills.
• Ability to remain calm and make quick decisions under pressure.
• Strong attention to detail.
• Ability to multitask in a fast‑paced environment.
• Commitment to public service.

How to Apply

https://fanninsheriffga.us/careers/

Return Application to:
Fannin County E911
20 Station Ridge
Blue Ridge, Ga. 30513