911 Emergency Communications Operator

Fannin County

Georgia

On-site

USD 30,000 - 45,000

Full time

14 days+

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Job summary

A local government agency in Georgia is seeking a 911 Operator to manage emergency and non-emergency calls using a Computer-Aided Dispatch system. The role requires excellent communication and multitasking skills, the ability to work under pressure, and a commitment to public service. Candidates must hold a high school diploma and be at least 18 years of age. The position is contingent upon passing several background checks and obtaining a State of Georgia Telecommunications License.

Qualifications

Must be at least 18 years old.
U.S. citizen (native born, repatriated, or naturalized).
Ability to obtain and maintain a State of Georgia Telecommunications License.

Responsibilities

Receive and screen incoming 911 and non-emergency calls.
Dispatch appropriate emergency personnel.
Provide pre-arrival instructions to callers.
Monitor countywide radio systems.
Access and monitor data using GCIC/NCIC databases.

Skills

Excellent communication skills

Ability to multitask

Strong attention to detail

Calm decision-making under pressure

Commitment to public service

Education

High school diploma or GED

Job description

As a 911 Operator, you will use a Computer‑Aided Dispatch (CAD) system to answer emergency and non‑emergency calls, determine the nature and location of incidents, and dispatch appropriate police, fire, medical, or other emergency units. You will play a crucial role in ensuring the safety of both the public and first responders.

Key Responsibilities

Receive and screen incoming 911 and non‑emergency calls from the public and partner agencies.
Prioritize calls based on urgency and established procedures.
Dispatch the appropriate police, fire, EMS, or other emergency personnel.
Ask critical questions and provide pre‑arrival instructions to callers.
Communicate with officers and emergency responders regarding hazards, threats, and situational updates.
Monitor and operate countywide radio systems for fire, EMS, law enforcement, and municipal agencies.
Access, retrieve, and monitor data using GCIC/NCIC databases in compliance with all regulations.

Minimum Qualifications

High school diploma or GED.
At least 18 years of age.
U.S. citizen (native‑born, repatriated, or naturalized).
Ability to obtain and maintain a State of Georgia Telecommunications License.
Willingness to obtain additional certifications as required.
911 Emergency Communications Operator.
Employment is contingent on passing a mandatory Medical Physical/Drug Screen/Credit Check/Polygraph Test/Background Investigation/Psychological Examination and MVR.

Resumes may be attached, but a resume without a completed application will not be considered.

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