911 Dispatcher

King William County; Virginia (MN); On-site; USD 40,000 - 65,000; Full time

Job summary

King William County seeks an Emergency Communications Officer to work in a high-stress, fast-paced environment handling 911 and non-emergency calls and in-person requests for service. The role dispatches information to first responders while managing multiple systems and records.

Responsibilities include operating radios and switchboards, maintaining data and maps, and coordinating with public safety agencies. A high school diploma or GED and a clear background are required.

Qualifications

• High school diploma or GED required.
• Typing speed of 20 words per minute minimum.
• Clear speaking voice and ability to read maps.
• Pass a thorough background investigation.
• Ability to operate multiple computers and screens.

Responsibilities

• Receives, classifies, processes and dispatches emergency calls.
• Receives, records and forwards non-emergency calls for service.
• Assists law enforcement, medical, fire, EMS and related requests.
• Operates radios, telephone switchboard, recording devices and computer terminals.
• Maintains records and reports; maps and data mapping systems.

Skills

Communication systems

Radio procedures

Typing speed

Maps interpretation

Calm under pressure

Education

High school diploma or GED

Tools

Headsets

Computer terminals

Telecommunications equipment

Job description

The Emergency Communications Officer will work in a high-stress, fast paced environment answering 911 emergency calls, non-emergency call, and handling in person requests for service. Communications Officers will receive calls for service and dispatch information simultaneously to emergency first responders.

• Receives, classifies, processes and dispatches emergency calls;
• Receives, records and forwards non-emergency calls for service;
• Receives law enforcement, medical, fire, EMS and related requests;
• Prepares and maintains computerized and other records and files;
• Operates radios, telephone switchboard, alarm systems, recording devices and computer terminals;
• Prepares and maintains data, reports and records;
• Maintains working knowledge of operating procedures of agencies served by 911 center;
• Utilizes computer data base for mapping, data collection and computer aided dispatch;
• Performs related tasks as assigned.

• Skill in operation of communications systems;
• Knowledge of radio and teletype procedures;
• Ability to type/keyboard at a reasonable rate of speed;
• Ability to speak distinctly and hear clearly;
• Ability to solve problems within scope of responsibility;
• Ability to deal courteously with the public in all situations, including under stressful conditions;
• Ability to operate all communication equipment;
• Ability to remain calm and respond appropriately in emergency situations.

Must be 18 years of age or older and possess a high school diploma or GED. Must be able to pass a through background investigation, which includes, but is not limited to driving and criminal history records check, credit history check, and inquiry of character and reputation. Knowledge of and capability to use required equipment, including, but not limited to headsets for communication via phone and radio, use of multiple computers and screens. Clear speaking voice. Typing speed of 20 words per minute minimum. Ability to read and interpret maps and mapping systems. Must be able to complete required training within selected time.