911 Emergency Communications Operator

Regional 911 Intake Solutions; China (ME); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions is seeking qualified individuals for 911 Call Taker roles in China Village, ME. You will handle emergency and nonemergency lines, confirm locations, and document details to support dispatch operations.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training, certification, and background checks are required for employment.

Qualifications

• High school diploma or equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may help.
• Minimum assessments and scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Call-processing software

Job description

Regional 911 Intake Solutions is seeking qualified individuals for 911 Call Taker roles in China Village, ME. You will handle emergency and nonemergency lines, confirm locations, and document details to support dispatch operations.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training, certification, and background checks are required for employment.