911 Emergency Communications Dispatcher

Forsyth County; Winston-Salem (NC); On-site; USD 38,000 - 48,000; Full time

Job summary

Forsyth County Department of Emergency Services seeks Telecommunicators to answer 911 calls, obtain essential information, and determine appropriate response. You will dispatch county fire, EMS, and volunteer units, monitor multiple channels, operate complex equipment, and complete required paperwork while maintaining composure under pressure and complying with APCO protocols and CJIS background checks.

High school diploma or GED required; one year of emergency communications preferred, with

Qualifications

• Graduation from high school or GED.
• Prefer one year experience in emergency services communications.
• Ability to hear and speak clearly and remain calm during emergencies.
• Must pass CJIS security background checks.

Responsibilities

• Answers 911 calls requesting emergency assistance and determines proper response.
• Dispatches county fire, EMS, and volunteer units using procedures and SOPs.
• Operates complex communications equipment and monitors multiple channels.
• Completes related paperwork accurately and promptly.

Skills

Communication

Calm under pressure

Quick decision making

Follow SOP

Public interaction

Education

High school diploma or GED

Job description

Forsyth County Department of Emergency Services seeks Telecommunicators to answer 911 calls, obtain essential information, and determine appropriate response. You will dispatch county fire, EMS, and volunteer units, monitor multiple channels, operate complex equipment, and complete required paperwork while maintaining composure under pressure and complying with APCO protocols and CJIS background checks.

High school diploma or GED required; one year of emergency communications preferred, with