911 Dispatch & Emergency Communications Specialist

Forsyth County (NC); Winston-Salem (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

The Forsyth County Department of Emergency Services seeks dedicated Telecommunicators to operate an enhanced 911 system, receive emergency calls, and dispatch appropriate fire, EMS, and rescue units. The role requires calm, accurate decision-making under pressure, and strict adherence to APCO protocols.

Successful candidates will handle mutual aid requests, coordinate with multiple agencies, and complete related paperwork while maintaining secure, compliant operations in a high‑security

Qualifications

• High school diploma or GED required; one year emergency services experience preferred.
• Ability to think clearly, communicate effectively, and follow procedures.
• Willingness to work in a high-security area and pass a background check.

Responsibilities

• Answer 911 calls and determine the appropriate response.
• Dispatch fire, EMS, and rescue units as needed.
• Monitor multiple units and coordinate mutual aid requests.
• Complete paperwork accurately and promptly.
• Operate a wide range of complex communications equipment.

Skills

Calm under pressure

Decision making

Effective communication

Public interaction

Quick decisions

Education

High school diploma or GED

Tools

APCO protocols

Communications equipment

CJIS policy compliance

Job description

The Forsyth County Department of Emergency Services seeks dedicated Telecommunicators to operate an enhanced 911 system, receive emergency calls, and dispatch appropriate fire, EMS, and rescue units. The role requires calm, accurate decision-making under pressure, and strict adherence to APCO protocols.

Successful candidates will handle mutual aid requests, coordinate with multiple agencies, and complete related paperwork while maintaining secure, compliant operations in a high‑security