911 Emergency Call Taker — Make Quick, Critical Impact

Public Safety Dispatch Network; La Plume Township (PA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in La Plume, PA. Responsibilities include answering emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications may be required, with varying shifts and overtime likely.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and typing skills.
• Ability to follow structured procedures and communicate clearly.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Use standardized questions to identify nature and urgency.
• Enter details into call-processing software.
• Forward information to the dispatch function promptly.
• Provide basic pre-arrival instructions within training scope.
• Use language-access resources when needed.
• Maintain caller privacy and confidentiality.

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma or GED

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in La Plume, PA. Responsibilities include answering emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications may be required, with varying shifts and overtime likely.