911 Emergency Call Taker — Fast-Paced Public Safety Role

Public Safety Dispatch Network; Fort Leavenworth (KS); Sur place; USD 42 000 - 68 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Public Safety Dispatch Network seeks a 911 Call Taker in Fort Leavenworth, KS to handle emergency and nonemergency calls, verify locations, and document details for dispatch teams. You will follow structured procedures, work with approved scripts, and use call-processing software.

Successful candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication. Training, certification, and potential shift work are part of the role.

Qualifications

• High school diploma or recognized equivalent required. Dispatch experience not always necessary depending on vacancy.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access resources when needed
• Provide authorized pre-arrival instructions within training

Connaissances

Active listening

Accurate typing

Verbal communication

Formation

High School Diploma or GED

Outils

Call-processing software

Dispatch software

Description du poste

Public Safety Dispatch Network seeks a 911 Call Taker in Fort Leavenworth, KS to handle emergency and nonemergency calls, verify locations, and document details for dispatch teams. You will follow structured procedures, work with approved scripts, and use call-processing software.

Successful candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication. Training, certification, and potential shift work are part of the role.