911 Emergency Call Taker & Dispatch Support

Public Safety Dispatch Network; Village of Highland Falls (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers for a position at West Point, NY. The role involves handling emergency and nonemergency calls, confirming locations and caller information, and documenting details in dispatch software.

Training and certifications are required; shifts may include nights, weekends, and overtime. Applicants should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills, with the ability to follow structured

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.

Skills

Listening skills

Typing speed

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers for a position at West Point, NY. The role involves handling emergency and nonemergency calls, confirming locations and caller information, and documenting details in dispatch software.

Training and certifications are required; shifts may include nights, weekends, and overtime. Applicants should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills, with the ability to follow structured