911 Emergency Call Taker: Be the First Responders’ Voice

National Public Safety Careers; Victorville (CA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks a 911 Call Taker in Victorville, CA. The role involves handling emergency and nonemergency calls, confirming locations, and documenting details for dispatch teams.

The position requires strong listening, typing accuracy, and clear communication, with eligibility for required certifications and routine background checks. Training is provided, and the work may include rotating shifts.

Qualifications

• High School diploma or recognized equivalent is commonly required.
• Strong listening and communication skills are essential.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing accuracy

Verbal communication

Follow procedures

Education

HS diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers seeks a 911 Call Taker in Victorville, CA. The role involves handling emergency and nonemergency calls, confirming locations, and documenting details for dispatch teams.

The position requires strong listening, typing accuracy, and clear communication, with eligibility for required certifications and routine background checks. Training is provided, and the work may include rotating shifts.