Life-Saving EMS Dispatcher - 24/7 Critical Calls

911 Emergency Communications; Viking (MN); On-site; USD 50,000 - 70,000; Full time

Job summary

911 Emergency Communications in Viking, MN seeks Emergency Medical Dispatchers to join its public-safety operations. You will gather patient and incident information, establish priorities, and support coordination of EMS resources using approved protocols.

Responsibilities include receiving calls, confirming locations, guiding responders, and delivering protocol-based instructions while maintaining patient confidentiality and working within shift schedules, including nights and weekends.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High School diploma or equivalent

Emergency Medical Dispatcher certification (required before appointment)

CPR certification and additional coursework may be required

Job description

911 Emergency Communications in Viking, MN seeks Emergency Medical Dispatchers to join its public-safety operations. You will gather patient and incident information, establish priorities, and support coordination of EMS resources using approved protocols.

Responsibilities include receiving calls, confirming locations, guiding responders, and delivering protocol-based instructions while maintaining patient confidentiality and working within shift schedules, including nights and weekends.