EMS Dispatcher: Critical Calls & Resource Coordination

911 Emergency Communications; Osakis (MN); On-site; USD 42,000 - 72,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Education support

Job summary

911 Emergency Communications in Osakis, MN is looking for Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, and coordinate ambulance resources. This role requires following approved protocols and may involve CPR certification and training prerequisites specified by the employer.

Employees may work extended console hours, overnight shifts, weekends, and overtime as part of a rotating schedule.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; check vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or recognized equivalent

Job description

911 Emergency Communications in Osakis, MN is looking for Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, and coordinate ambulance resources. This role requires following approved protocols and may involve CPR certification and training prerequisites specified by the employer.

Employees may work extended console hours, overnight shifts, weekends, and overtime as part of a rotating schedule.