911 Dispatcher – Entry Level

Augusta Richmond County; Augusta (GA); On-site; USD 38,000 - 46,000; Full time

Job summary

Augusta Richmond County is seeking a entry-level Communications Officer for the E-911 Communications Center in Augusta, GA. You will handle emergency and non-emergency calls, provide instructions, and assist with dispatch information. Training covers police, sheriff, and marshal consoles under supervision.

Education required is a high school diploma or GED, and one year of work experience showing reliability. You must type at least 30 WPM and be prepared for a 12-hour shift including weekends.

Qualifications

• Education: High school diploma or GED.
• Experience: One year of work experience showing steadiness in any field.
• Knowledge/Skills/Abilities: strong communication, ability to work under deadlines, multitask, and operate computers.

Responsibilities

• Answer emergency and non-emergency calls; enter data into CAD; advise supervisors of priority calls.
• Provide lifesaving and pre-arrival instructions; monitor units en route; check medical status.
• Route information to appropriate emergency services; verify GCIC/NCIC data.
• Enter and retrieve data; assist callers with police, fire, and EMS information.
• Update incorrect information; submit changes for verification.
• May testify in court regarding E-911 recordings or call receipt.

Skills

Telephone procedures

Multitasking

Written and verbal communication

Independent work

Crisis intervention

Computer operations

Typing 30 wpm

Education

High school diploma or GED

Tools

CAD system

Job description

Augusta Richmond County is seeking a entry-level Communications Officer for the E-911 Communications Center in Augusta, GA. You will handle emergency and non-emergency calls, provide instructions, and assist with dispatch information. Training covers police, sheriff, and marshal consoles under supervision.

Education required is a high school diploma or GED, and one year of work experience showing reliability. You must type at least 30 WPM and be prepared for a 12-hour shift including weekends.