Communication Officer I

Augusta Richmond County; Augusta (GA); On-site; USD 38,000 - 46,000; Full time

Job summary

Augusta Richmond County is seeking a entry-level Communications Officer for the E-911 Communications Center in Augusta, GA. You will handle emergency and non-emergency calls, provide instructions, and assist with dispatch information. Training covers police, sheriff, and marshal consoles under supervision.

Education required is a high school diploma or GED, and one year of work experience showing reliability. You must type at least 30 WPM and be prepared for a 12-hour shift including weekends.

Qualifications

• Education: High school diploma or GED.
• Experience: One year of work experience showing steadiness in any field.
• Knowledge/Skills/Abilities: strong communication, ability to work under deadlines, multitask, and operate computers.

Responsibilities

• Answer emergency and non-emergency calls; enter data into CAD; advise supervisors of priority calls.
• Provide lifesaving and pre-arrival instructions; monitor units en route; check medical status.
• Route information to appropriate emergency services; verify GCIC/NCIC data.
• Enter and retrieve data; assist callers with police, fire, and EMS information.
• Update incorrect information; submit changes for verification.
• May testify in court regarding E-911 recordings or call receipt.

Skills

Telephone procedures

Multitasking

Written and verbal communication

Independent work

Crisis intervention

Computer operations

Typing 30 wpm

Education

High school diploma or GED

Tools

CAD system

Job description

911 4th St., Augusta , Georgia 30901 , United States

Job Description

The purpose of this classification is to answer and process emergency and non-emergency calls through the E-911 Communications Center. This is an entry level position. Incumbents in this classification work under the direct supervision of a seasoned Communications Officer and serve primarily as call takers; but individuals may spend time learning the dispatch consoles for Police, Sheriff, and Marshal’s Office

KEY RESPONSIBILITIES AND PERFORMANCE STANDARDS

• Answers incoming emergency and non-emergency voice and Telecommunication Device for the Deaf (TDD) calls, determines nature of call and correct signal and/or code; enters information into the Computer Aided Dispatch (CAD) System; and advises supervisors of all priority calls.
• Provides lifesaving and pre-arrival instructions to callers; remains available to callers while units are in route; and checks medical status.
• Forwards information to the appropriate emergency response units or agencies: and verifies and updates information through Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC).
• Utilizes a computer to enter and retrieve data: sorts and files records; and assists callers with information relating to police, fire, and Emergency Medical Services activity.
• Identifies incorrect or outdated information contained in the CAD: prepares and completes update forms for changes of street names and/or addresses; and submits to supervisor for verification.
• Testifies in court as needed; may be called to testify as the owner of a voice on an E-911 recording and/or to be a witness that a call was received.
• Perform other duties of a similar nature or level as required.

Education: High school diploma or GED

Experience: One year of work experience that shows an ability to maintain steady employment in any field

Knowledge/Skills/Abilities:

• Considerable knowledge of telephone procedures and equipment
• Proficiency in working within deadlines, interpersonal communication, and report preparation
• Demonstrated ability to perform multiple tasks at one time
• Good communication skills, both oral and written
• Demonstrated ability to work independently
• Considerable knowledge of operations of governmental departments and procedures, governmental and departmental policies, and applicable state and local rules and regulations
• Strong understanding of the factors relating to crisis intervention and calming techniques
• Skill in the operation of computers
• Excellent communication skills both written and oral
• Type at least 30 wpm

Licensing/Certification:

• Must obtain the following within six months of hire: Georgia Basic Communications Officer Certification, GCIC and NCIC Certifications, Cardiopulmonary Resuscitation (CPR) Certification, Emergency Medical Dispatch (EMD) Certification, Emergency Fire Dispatch (EFD) Certification.
• Certification on all dispatch consoles must be obtained within 12 months
• Possess or have the ability to obtain Communications Officer I training

OTHER

• This position will require staff call up in an emergency situation.
• This is a 12hour shift position to include weekends.
• Typing Test - Passing of 30 WPM must be met to be considered for this position.

PERFORMANCE APTITUDES:

• Data Utilization : Requires the ability to determine, calculate, tabulate, or summarize data/information, following a prescribed plan requiring the exercise of some judgment. Includes performing subsequent actions in relation to these computational operations.
• Human Interaction: Requires the ability to work with and apply principles of persuasion and/or influence over others to coordinate programs or activities of a project and resolve typical problems associated with the responsibilities of the job.
• Equipment: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
• Verbal: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
• Math: Occasionally requires the ability to perform basic calculations.
• Functional Reasoning: Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.
• Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving broader aspects of organizational programs and operations, moderately unstable situations, or the direction, control and planning of an entire program or set of programs.
• Physical Abilities: Tasks require the ability to perform sedentary to light work which may involve extended periods of time at a keyboard or workstation.
• Sensory Requirements: Some tasks require the ability to perceive and discriminate cues or signals. Some tasks require the ability to communicate orally.
• Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.

Opening Date

Oct 19, 2026

Closing Date

Oct 27, 2026

42,032.00

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