911 Dispatcher: Emergency Communications Pro (Shift-Ready)

County Emergency Communications; Woodside East (DE); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications in Woodside, DE seeks an Emergency Dispatcher to connect callers with first responders and manage multiple communications systems. You will verify locations, gather details, and guide crews to incidents with calm, precise communication.

Responsibilities include handling emergency and nonemergency calls, entering data, and coordinating with police, fire, and EMS while maintaining records and confidentiality. Training and certifications may be required.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong typing and listening skills are important.
• Ability to stay calm and organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide approved caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organize information

Education

High school diploma or equivalent

Job description

County Emergency Communications in Woodside, DE seeks an Emergency Dispatcher to connect callers with first responders and manage multiple communications systems. You will verify locations, gather details, and guide crews to incidents with calm, precise communication.

Responsibilities include handling emergency and nonemergency calls, entering data, and coordinating with police, fire, and EMS while maintaining records and confidentiality. Training and certifications may be required.