Emergency Dispatch Trainee: Start in 911 Ops

County Emergency Communications; Woodside East (DE); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Paid leave

Employer-provided training

Job summary

County Emergency Communications invites applicants for Dispatcher Trainee positions in Woodside, DE. Trainees receive a structured introduction to emergency communications, learning call-taking, incident documentation, and radio operations under instructor guidance.

Training progresses with demonstrated skills, leading to independent assignments upon certification and agency performance standards. Roles may involve evenings, weekends, and overtime as training progresses.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Trainee roles often target applicants without prior dispatch experience.
• Basic computer skills, clear communication, accurate typing, and willingness to receive feedback are expected.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional conduct requirements.

Skills

Typing speed

Computer skills

Clear communication

Customer service experience

Education

High school diploma or GED

Tools

CAD/dispatch systems

Job description

County Emergency Communications invites applicants for Dispatcher Trainee positions in Woodside, DE. Trainees receive a structured introduction to emergency communications, learning call-taking, incident documentation, and radio operations under instructor guidance.

Training progresses with demonstrated skills, leading to independent assignments upon certification and agency performance standards. Roles may involve evenings, weekends, and overtime as training progresses.