EMS Dispatch Specialist — Urgent Medical Communications

911 Emergency Communications; El Cerro Mission (NM); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

911 Emergency Communications in Cerro, NM seeks Emergency Medical Dispatchers to handle urgent medical calls, gather incident details, and determine response priorities within approved protocols. The role supports coordination of EMS resources and may involve after-hours shifts and overtime as required.

Requirements typically include a high school diploma or equivalent, CPR certification, and potential sponsorship for training.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High School Diploma or equivalent

EMD Certification

Job description

911 Emergency Communications in Cerro, NM seeks Emergency Medical Dispatchers to handle urgent medical calls, gather incident details, and determine response priorities within approved protocols. The role supports coordination of EMS resources and may involve after-hours shifts and overtime as required.

Requirements typically include a high school diploma or equivalent, CPR certification, and potential sponsorship for training.