Emergency Communications Dispatcher

Public Safety Dispatch Network; El Cerro Mission (NM); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional development

Job summary

Public Safety Dispatch Network is hiring for dispatcher/telecommunicator roles in Cerro, NM. Responsibilities include handling emergency and nonemergency requests, verifying locations, and coordinating response resources using CAD and radio systems.

Positions may involve nights, weekends, holidays, rotating shifts, and overtime during staffing shortages or major emergencies. A high school diploma or equivalent is commonly required, with certifications varying by service area.

Qualifications

• High school diploma or equivalent required; qualifications may vary by agency.
• Accurate typing, active listening, and clear communication required.
• Certifications depend on the services handled and jurisdiction training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Multitasking

Decision-making

Education

High school diploma

Tools

CAD system

Telephone systems

Radio systems

Mapping systems

Job description

Public Safety Dispatch Network is hiring for dispatcher/telecommunicator roles in Cerro, NM. Responsibilities include handling emergency and nonemergency requests, verifying locations, and coordinating response resources using CAD and radio systems.

Positions may involve nights, weekends, holidays, rotating shifts, and overtime during staffing shortages or major emergencies. A high school diploma or equivalent is commonly required, with certifications varying by service area.