911 Public Safety Dispatcher — Critical Emergency Calls

911 Emergency Communications; Clinton (MS); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance program

Job summary

911 Emergency Communications in Clinton, MS seeks a dispatcher to connect callers with first responders. Responsibilities include handling emergency and nonemergency calls, confirming locations, and coordinating police, fire, or medical resources per agency procedures.

The role requires calm communication and precise information relay. Work may involve overnight shifts, weekends, and overtime, with mandatory background checks and training as required by the agency.

Qualifications

• High school diploma or equivalent required.
• Some agencies recruit entry-level applicants.
• Must pass testing, background checks, and training as determined by the agency.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear communication

Basic computer skills

Multitasking

Education

High school diploma or equivalent

Tools

CAD systems

Job description

911 Emergency Communications in Clinton, MS seeks a dispatcher to connect callers with first responders. Responsibilities include handling emergency and nonemergency calls, confirming locations, and coordinating police, fire, or medical resources per agency procedures.

The role requires calm communication and precise information relay. Work may involve overnight shifts, weekends, and overtime, with mandatory background checks and training as required by the agency.