911 Dispatcher: Coordinate Critical Emergencies

County Emergency Communications; Dilliner (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

County Emergency Communications in New Freeport, PA seeks 911 Emergency Dispatcher to connect callers with police, fire, and medical responders. The role involves handling emergency and nonemergency calls, confirming locations, and relaying information according to procedures.

The position requires calm communication, careful attention, and the ability to manage multiple systems while documenting details for incident records.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants; others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, and basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Multitasking

Education

High School Diploma or GED

Tools

Computer-aided Dispatch (CAD) systems

Job description

County Emergency Communications in New Freeport, PA seeks 911 Emergency Dispatcher to connect callers with police, fire, and medical responders. The role involves handling emergency and nonemergency calls, confirming locations, and relaying information according to procedures.

The position requires calm communication, careful attention, and the ability to manage multiple systems while documenting details for incident records.