911 Dispatcher — Calm, Precise Emergency Operator

911 Emergency Communications; Saint Matthews (KY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Communications in Matthews, IN seeks qualified dispatchers to connect callers with police, fire, or EMS resources. You will answer both emergency and nonemergency calls, confirm locations, and coordinate responders according to agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple information streams across radio and CAD systems. Training and certifications may be required, with shifts including nights, weekends, and

Qualifications

• High school diploma or GED commonly required; some agencies recruit entry-level.
• Typing accuracy, active listening, clear speech essential.
• Ability to organize information under pressure and follow procedures.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Organization under pressure

Education

High school diploma or GED

Tools

CAD systems

Job description

911 Emergency Communications in Matthews, IN seeks qualified dispatchers to connect callers with police, fire, or EMS resources. You will answer both emergency and nonemergency calls, confirm locations, and coordinate responders according to agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple information streams across radio and CAD systems. Training and certifications may be required, with shifts including nights, weekends, and