Emergency Dispatcher: Coordinate Police/Fire/EMS Responses

Public Safety Dispatch Network; Saint Matthews (KY); On-site; USD 42,000 - 69,000; Full time

Benefits offered by this job

Medical benefits

Retirement benefits

Paid leave

Continuing education

Job summary

Public Safety Dispatch Network seeks qualified Police/Fire/EMS Dispatchers in Matthews to coordinate emergency responses across law enforcement, fire, and medical services. The role emphasizes clear communication, rapid decision-making, and following established procedures for routing calls.

Typical duties include verifying incident details, prioritizing responses, dispatching units per plans, and supporting interagency communication while complying with certifications and training requirements.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Some agencies provide cross-training, while others require experience in one or more dispatch disciplines before appointment.
• Applicants may need public safety telecommunicator, emergency medical dispatch, fire dispatch, or police dispatch credentials depending on the assignment.
• Required certifications, accepted providers, and completion deadlines must be confirmed in the official vacancy.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance
• Verify locations, incident details, and immediate hazards
• Apply discipline-specific procedures to prioritize and route calls
• Dispatch appropriate units according to approved response plans
• Coordinate incidents requiring more than one emergency service
• Monitor radio traffic, unit availability, and requests for assistance
• Provide approved caller instructions when trained and authorized
• Maintain incident records and support interagency communications

Skills

Clear communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network seeks qualified Police/Fire/EMS Dispatchers in Matthews to coordinate emergency responses across law enforcement, fire, and medical services. The role emphasizes clear communication, rapid decision-making, and following established procedures for routing calls.

Typical duties include verifying incident details, prioritizing responses, dispatching units per plans, and supporting interagency communication while complying with certifications and training requirements.