911 Dispatcher: Calm, Precise Emergency Communications

911 Emergency Communications; Southlake (TX); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

The 911 Emergency Communications Dispatcher position in Southlake, TX, focuses on quickly assessing calls, gathering critical information, and coordinating with police, fire, or medical responders across multiple channels to ensure rapid, accurate responses.

You will handle emergency and nonemergency calls, verify locations, document details, and coordinate police, fire, or medical resources according to agency procedures.

Qualifications

• High school diploma or GED required; some agencies accept entry-level applicants.
• Typing speed and accuracy are important for rapid information capture.
• Active listening and clear speech essential for accuracy.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma or GED

Job description

The 911 Emergency Communications Dispatcher position in Southlake, TX, focuses on quickly assessing calls, gathering critical information, and coordinating with police, fire, or medical responders across multiple channels to ensure rapid, accurate responses.

You will handle emergency and nonemergency calls, verify locations, document details, and coordinate police, fire, or medical resources according to agency procedures.