911 Dispatcher — Calm, High-Impact Emergency Communications

County Emergency Communications; Virginia; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Shift differentials

Overtime compensation

Job summary

County Emergency Communications is seeking 911 emergency dispatchers for North Chesterfield, VA. Duties include handling emergency and nonemergency calls, confirming details, and coordinating responders in a high-pressure, fast-paced environment.

The role requires calm communication, strong listening, accurate data entry, and the ability to manage multiple systems. Training and certifications may be required by the employer; shift work is common.

Qualifications

• High school diploma or recognized equivalency. Some agencies recruit entry-level; others require experience or certifications.
• Typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure are useful.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer literacy

Organizational skills

Education

High school diploma

Tools

CAD systems

Job description

County Emergency Communications is seeking 911 emergency dispatchers for North Chesterfield, VA. Duties include handling emergency and nonemergency calls, confirming details, and coordinating responders in a high-pressure, fast-paced environment.

The role requires calm communication, strong listening, accurate data entry, and the ability to manage multiple systems. Training and certifications may be required by the employer; shift work is common.