Emergency Medical Dispatcher — 24/7 Call Center

Emergency Telecommunicator Services; Mentone (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services is seeking an Emergency Medical Dispatcher in Mentone, CA. You will receive calls, gather patient and incident information, determine response priorities, and coordinate ambulance resources according to approved protocols.

Candidates typically hold a high school diploma and may pursue sponsored training or an EMT certification. CPR may be required. The role may involve overnight shifts, weekends, and overtime in a 24/7 environment.

Qualifications

• High school diploma or equivalent required; sponsored training may be available.
• EMD certification preferred or required as specified by vacancy.
• CPR certification may be required; EMT/paramedic not universally required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Call handling

Priority assessment

Coordination

Education

High school diploma

EMD certification

Tools

EMD software

Job description

Emergency Telecommunicator Services is seeking an Emergency Medical Dispatcher in Mentone, CA. You will receive calls, gather patient and incident information, determine response priorities, and coordinate ambulance resources according to approved protocols.

Candidates typically hold a high school diploma and may pursue sponsored training or an EMT certification. CPR may be required. The role may involve overnight shifts, weekends, and overtime in a 24/7 environment.